Job Description
StoryStream is looking for a meticulous and motivated Service Delivery Executive to join our superstar Service Delivery function within our Customer team. Reporting to the eCommerce squad Customer Success Director, you will work closely with our CS Managers to deliver Curation services across our eCom Customer Base. The role will enable you to work with some of the biggest eCom brands in the world.
This is a 12-month fixed-term contract. There may be the opportunity for a more permanent role at the end of the contract, however, this is not guaranteed.
Key Responsibilities
- Curating content for clients through the StoryStream platform based on content guidelines that customers have shared with us.
- Being accountable for Service Delivery tasks across assigned accounts.
- Documenting, optimising and carrying out best practices that can continually improve StoryStream services at scale.
- Acting as a voice of the customer through sharing feedback, updating colleagues on project status and representing our customers internally.
We’re looking for a graduate who is a true team player and able to fit seamlessly into a tight-knit team who is passionate about the service that we provide for our customers and the role that our technology plays in today’s world.
What we are looking for
- Degree educated
- Exceptional verbal, written and presentation skills
- Motivated individual with the ability to quickly learn new skills and has a good eye for detail
- Highly organised with great prioritisation and time management skills
- Ability to communicate well internally with colleagues and externally with clients, a true team player
- A meticulous working methodology and desire to complete tasks well, on time and with precision
- We’re looking for someone who is proactive and can use initiative with an ability to learn quickly on the job
What we offer
At StoryStream we offer a highly competitive benefits package that rewards hard work and develops you in your career:
- Salary dependent on experience
- 28 days holiday (24 flex days + your birthday and 3 extra business days around Christmas)
- Flexible working policy
- Collaborative and creative company culture
- Regular team days out and events
This is a fantastic opportunity to gain experience working for an innovative and exciting company and with some of the leading global eCommerce brands. We are looking for a highly motivated, enthusiastic individual that will fit seamlessly into our customer success team and can hit the ground running from Day 1. If you are looking for a new challenge with an exciting Martech SaaS company and are inspired by how brands are humanising their content marketing – we would love to hear from you.
Please send over a CV & Cover Letter highlighting your aspirations and summarising key experience for this opportunity, in an email to: careers@storystream.ai
About StoryStream
StoryStream is a visual commerce platform specialising in User-generated Content and Live Video Shopping. StoryStream is used by brands and retailers to give their customers more engaging, authentic and immersive ways to discover and buy products – making shopping online feel more human.
StoryStream helps global brands & retailers turn authentic visual content created by real people into the most engaging way to shop online. The technology is underpinned by Aura, our patent pending AI, that allows for tagging and managing content at an unprecedented scale – enabling true, multi-channel personalisation.
We are proud to work alongside some of the world’s most recognisable brands, including John Lewis & Partners, Porsche, JD Sports, Boden, Porsche, McLaren, Homebase, Sainsbury’s, and Garnier. We are a VC-backed, fast-growing MarTech start-up based in London and Brighton.
