Service Delivery Executive
Full-time – Hybrid working: 2 days in the Brighton office
The Company
StoryStream’s mission is to help brands turn authentic content into commerce. We are the next generation of User-generated Content and Social Commerce experiences that inspire and convert. We want to create the world’s best content curation platform used to humanise eCommerce. Our AI-powered technology helps businesses acquire and activate authentic, high-impact content at scale, and implement it throughout their customer’s buying journey. The result is increased brand loyalty, relatability and trust, which ultimately translates into higher engagement rates and increased sales!
As a leading content platform, we specialise in the eCommerce and Automotive sectors, working with brands such as John Lewis, Boden, Sainsbury’s, Sweaty Betty, Porsche, and Mercedes.
We are a VC-backed, fast-growing, MarTech start-up based in London and Brighton and are expanding our team to capture the significant opportunity of becoming the content curation platform defining the next generation of marketing technology.
You’ll be coming on board at an incredibly exciting time for the business as we ramp up our growth and build deeper relationships with the world’s most exciting automotive and eCommerce brands. StoryStream is a certified B-Corp business, demonstrating our commitment to our colleagues, sustainability and environment. We are also proud to wear the Great Place to Work badge for 2023.
Are you ready to start your story?
The Role
StoryStream is looking for a meticulous and motivated Service Delivery Executive to join our superstar eCommerce Service Delivery function within our Customer team. Reporting into the Senior Customer Success Manager, you will work closely with our CS team to deliver Curation services across our customer base. The role will enable you to work with some of the biggest brands in the world!
Key Responsibilities
- Curating content for clients through the StoryStream platform based on content guidelines that customers have shared with us.
- Managing content for clients inclusive of uploads and associated taxonomies, ensuring content is uploaded and tagged accurately ready for clients/agencies to utilise.
- Supporting Customer Success Managers by troubleshooting client issues and completing set-up requests.
- Documenting, optimising and carrying out best practices that can continually improve StoryStream services at scale.
- Acting as a voice of the customer through sharing feedback, updating colleagues on project status and representing our customers internally.
- Continually growing value by increasing skills, knowledge and ability.
We’re looking for a true team player who is able to fit seamlessly into a tight knit team who are passionate about the service that we provide for our customers and the role that our technology plays in today’s world.
Your Experience
- Degree education preferred, but not essential
- 1 year of experience within a similar role is preferred, but not essential
- You are technically minded and have a basic understanding of marketing concepts/processes
As well as some other attributes such as …
- Exceptional verbal, written and presentation skills
- Highly organised with great prioritisation and time management skills
- Attentive listening skills in order to accurately understand and decipher instructions
- Excellent attention to detail, especially when it comes to analytics and problem-solving
- Ability to communicate well internally with colleagues and externally with clients, a true team player
- A meticulous working methodology and desire to complete tasks well, on time and with precision
- We’re looking for someone who is proactive and can use initiative with an ability to learn quickly on the job
What we offer
At StoryStream we offer a highly competitive benefits package that rewards hard work and develops you in your career:
- 24k salary
- 28 days holiday (24 flex days + your birthday + 3 extra business days around Christmas)
- Flexible working policy
- Training & development opportunities
- Collaborative and creative company culture
- Regular team events
- Potential to join share option scheme after successful completion of your probationary period
- Private Healthcare through Vitality and Bupa dental after successful completion of your probationary period
- Cycle to work scheme after successful completion of your probationary period
The most important thing we offer is the opportunity to join an exciting company, and for you to play a pivotal part in our growth story. We are looking for a highly motivated, ambitious individual who will fit seamlessly into our customer success team and can hit the ground running from Day 1. If you are looking for a new challenge with an exciting Martech SaaS company and are inspired by how brands are humanising their content marketing – we would love to hear from you.
Please upload your CV and Cover letter to our application portal link!
