Privacy Policy

This Privacy Policy governs the manner in which StoryStream collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.storystream.ai website (“Site”). This privacy policy applies to the Site and all products and services offered by StoryStream.

Personal identification information

Not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

StoryStream may collect and use Users personal information for the following purposes:

  • To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience – we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site – we may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails – we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Google services

The StoryStream website and platform uses the following Google services:

  • Google Analytics
  • YouTube

These services use the Google Analytics API and the YouTube Data API. The respective Terms and Services and Privacy Policies for these services are available at:

Any data collected and processed is consistent with the StoryStream Platform Terms and Conditions and the  StoryStream Privacy Policy.

Any StoryStream customers who wish to revoke access granted to StoryStream are able to do so via the Google Account Security Page.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Information Related to Data Collected for StoryStream Customers

StoryStream collects information under the direction of its customers and has no direct relationship with the individuals whose data it may process. If you have shared information with one of StoryStream’s current customers and would no longer like to be tracked by such customer, please contact the respective customer directly. StoryStream may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.

Access and Retention of Data Controlled by StoryStream Customers

An individual who is a current or former StoryStream customer who seeks access or wishes to correct, amend or delete inaccurate data should direct their query to customersuccess@storystream.ai. An individual who is a client or contributor to a current or former StoryStream customer who seeks access or wishes to correct, amend or delete inaccurate data should direct their query to the respective customer first and then, if no response is obtained or such response is not satisfactory, should contact customersuccess@storystream.ai. If StoryStream receives a request under this provision, StoryStream will action it within a maximum seventy-two (72) business hours, or in compliance with a social media platforms terms of service.

StoryStream will retain personal data it processes on behalf of its customers for as long as needed to provide its services. StoryStream will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce its agreements.

Changes to this privacy policy

StoryStream has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your experience on this site, please contact us at:

StoryStream
38-39 West Street,
Brighton
BN1 2RE
+44 (0) 203 637 1169
hello@storystream.ai